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Vulnerable Customer Policy

Cage A - Vulnerable Customer Policy

The purpose of this policy is to ensure that Cage A treats vulnerable customers fairly.
For the purposes of this policy, vulnerable customers are customers and prospective customers whose circumstances and/or ability, requires Cage A and our staff to take extra precautions in the way we sell and provide our services to ensure they aren't disadvantaged in any way.

Our staff are trained to identify vulnerable customers so that we can take extra care to assist them, beyond our standard procedures. However, it may not always be possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your needs.

As soon as we think we may be engaging with a vulnerable customer, whether this is through our identification or you approaching us beforehand, we will:
  • Provide additional opportunities for you to ask questions about the information we have provided.
  • Continually seek confirmation that you understand the information that we provide.
  • Ask if there is anyone with you who is able to help. If not and we believe that this will be beneficial, we will make arrangements to continue with the subject matter at another time.
  • Offer you the opportunity to complete the transaction after a period of further consideration.
  • If we can't help a customer, we will try to make sure that they understand the other options available to them.

    The register as a vulnerable customer, please call us on 01724 280000 or email: sales@cage-a.co.uk
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